This Privacy Policy describes how Lucky Rhino ("we", "us", "our") collects, uses, and discloses personal information when Merchants ("You", "Your") use our BigCommerce app or Shopify app ("the App"). By using the App, you consent to the collection, use, and disclosure of Your personal information as described in this Privacy Policy.

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1. Information We Collect: We may collect the following types of personal information when You use the App: (The App does not collect information directly from Merchant's customers.)

1.1 Information You Provide: When You install and use the App, we may collect personal information You provide, such as your name, email address, store access permissions, and any other information You voluntarily provide to us.

1.2 Automatically Collected Information: We may collect certain information automatically when You use the App, including Your IP address, device information, order information, product details, inventory levels, and usage information ("Automated Logs"). This information is collected using APIs.

 

2. Use of Personal Information: We may use the personal information we collect for the following purposes:

2.1 To Provide and Improve the App: We use Your personal information to provide, personalize, and improve the App, as well as to develop new features and functionality.

2.2 Communication: We may use Your personal information to communicate with You, respond to Your inquiries, and provide customer support.

2.3 Analytics and Research: We may use Your personal information for analytics and research purposes, to understand and analyze usage trends, and to improve our App and services.

2.4 Legal Compliance: We may use Your personal information to comply with applicable laws, regulations, and legal processes, and to enforce our rights or protect our property or the safety of others.

 

3. Sharing of Personal Information: We may share Your personal information with third parties in the following circumstances:

3.1 Service Providers: We may share Your personal information with third-party service providers who perform services on our behalf, such as hosting providers, analytics providers, and customer support providers. These service providers are authorized to use Your personal information only as necessary to provide services to us.

3.2 Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, Your personal information may be transferred as part of that transaction. We will notify You via email and/or a prominent notice on our website of any change in ownership or uses of Your personal information.

3.3 Legal Requirements: We may disclose Your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

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4. Security: We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Your personal information, we cannot guarantee its absolute security.

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5. Your Choices: You have the right to access, correct, update, or delete Your personal information. You can do this by contacting us at salessupport@luckyrhino.com. We will respond to Your request within a reasonable timeframe.

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6. Data Retention: Personal information collected from the App may be stored for a maximum of 1 year, but is generally only stored for 90 days.

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7. Localization: The App is only authorized for use in the United States of America and Canada. We are not established in Europe, nor are We storing or processing European personal information.

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8. GDPR and CCPA Compliance: For individuals subject to GDPR or CCPA, Lucky Rhino complies with the requirements of these regulations regarding the collection, use, and protection of personal information.

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9. Changes to this Privacy Policy: We may update this Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We encourage You to review this Privacy Policy periodically for any changes.

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10. Contact Us: If You have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at salessupport@luckyrhino.com.

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By using the App, You acknowledge that You have read and understood this Privacy Policy and agree to be bound by its terms.

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